Tourists and travelers want to enjoy their stay in a place where they can get maximum facilities, high-quality service and great hospitality. With the help of online websites one can easily gather information about any hotel anywhere in the world. People read online hotel reviews from hotels and travel websites and rely on them. They choose a hotel on the basis of online hotel reviews. However, sometimes online reviews help potential tourists and sometimes they mislead potential visitors.
When booking a hotel over the internet, the first and the foremost thing that can help you making a decision on selecting the right hotel for your stay are reading the hotel review. These reviews are written by travelers who have already stayed in the particular hotel and share the experience of their stay. Acquiring a large cache of positive reviews is imperative for a hotel owner. Here are some advantage and disadvantages on online hotel reviews.
- They are great help for those tourists and travelers who search for a hotel of their choice but get confused due to large number of hotels present in a particular place. One can easily read feedback about a particular hotel written by visitors.
- By reading them, one can get information about hotel infrastructure, rooms condition, location, business facilities, recreational facilities, leisure facilities, services, rentals, best see sights, hospitality etc.
- They also help in gathering information about behavior of staff members of a particular hotel. Many people used to write feedback about staff members' behavior and hospitality they offer to customers. One can easily get information about staff members by reading online reviews.
The disadvantages:
- Now hotels and travel companies are hiring professionals to write fake online reviews to allure more and more customers. They are using unethical tactics to increase their business.
- Professionals used to pose themselves as satisfied customers who had visited a particular hotel in the past. They write positive reviews about that hotel. They write good comments on facilities, services, hospitality, hotel location etc. They give full ratings to that hotel and advice others to visit it.
Reading hotel reviews cab tine consuming as an average hotel may have around 40 to 60 reviews and reading each review can be tiresome but it is worth the time and effort as the reviews come from people who have already stayed in the hotel and are in a very good position to describe the experience of their stay.