Spending a night or two in hotel, or a nice weekend getaway – the lone purpose is to enjoy yourself and be happy. Finding the most comfortable place away from home is sometimes challenging, too! Satisfaction guaranteed is always the end-result of any given adventure. Finding beautiful places to unwind is now only a click away. In this computer age, many online sites, such as TripAdvisor, allow to rate facilities or establishments after their visits and tell all about the experiences they encountered whether good, or bad. In the customer’s point of view and not the owners itself. The owner will most likely tell bias rating in relation to his accommodations.
For these issues and concerns, reviews can be the best answer. Nowadays, almost all properties have at least some reviews already written about them. As a prospective customer, you can compare and contrast each of the reviews that have already been written. Here, you can determine what is all about based on the comments / words of other customers.
Four (4) things to consider when reading a review:
Compare Fact versus opinion
If you are learned enough, you must know the variance between a fact and an opinion. Always keep in mind that reviews contain both facts and opinions, sometimes they mixed together. Likewise, be aware that a fact can be a true or a false initiative.
Expectations
Guests may have unpredictable expectations, thus influencing the quality of their review. For instance, one guest may write a negative review, like complaining poor service quality. One guest may think the drab colored carpeting is ugly; another may say it is beautiful thereby overlooking the negative feedback.
Numbers of reviews and recent reviews
One should frequently not let some bad reviews over shadow many good ones. More positive recent reviews have more positive impacts and results. For example, a location with a dark past could have been recently restored and may be a lot more pleasant.
Reviews versus rating system
Many review systems have clienteles rate the place on a scale of 1-5, and perhaps will print the average satisfaction rating of all customers. Be aware that this does not correspond with the hotel rating systems that are designed by large corporations. These are simply the points of views of individual customers. It is possible for a cheap, roadside motel to be rated quite high by its customers, in contrast, a highly expensive hotel to have many unhappy customers.
Writing a review
It is strongly recommended that after staying at a lodging accommodation facility, whether it would be for a night on your way to somewhere else or several days or months, you write a useful review about where you stayed. Here are some guidelines to keep in mind when writing a review:
Tell the truth – All reviews should be reliable.
Don't exaggerate – Tell only what the real condition is.
No hearsay – Reviews are based on your experience.
Be careful using names -Use their first name only with last initial to distinguish from another.
Be careful about personal attacks – Remember only what truly upsets you.
Don't blame management for things beyond their control
Clearly, anyone can mention about these issues encountered during your stay.
However, be careful in anything you say and shares only what are the real scores. Keep in mind that the management has zero control over some unexpected disturbances (e.g. road widening, nearby traffics, and the likes). All they can offer you is to keep their own property in the best order at all costs.